Dreamforce ‘23 Announcements – Summary

Dreamforce, Salesforce’s flagship event, gathers industry leaders, innovators, and enthusiasts to explore the latest in cloud technology and CRM solutions. This annual extravaganza offers unparalleled networking opportunities and inspiring keynotes, making it the ultimate destination for those passionate about business transformation. Here is the summary of the announcements made at Dreamforce’23. 

1. Einstein 1 Platform

Einstein 1 is a relaunch of the Salesforce platform to create a trusted AI platform that Salesforce customers can use with confidence to increase their productivity. Einstein Copilot is the key of Einstein 1, the built-in side panel of the user interface we’ve all become used to.

2. Free Data Cloud and Tableau Licenses

Salesforce announced a free Data Cloud & Tableau license, for all customers who are using Sales and Service Cloud, Enterprise or Unlimited edition, to kick off their journey into these previously mysterious Salesforce products. It is a free package that includes two free Tableau Creator licenses, and Data Cloud licenses for up to 10,000 profiles.

3. Copilot Studio (Prompt Builder + Skills Builder + Model Builder)

Copilot Studio is the place where salesforce professionals can have the power to implement impactful generative AI to support your user productivity. Copilot Studio consists of three components: Prompt Builder, Skills Builder, and Model Builder.

• Prompt Builder

Prompts are nothing but simply instructions given by the users to the large language models (LLMs) – the more context you provide to a prompt, the better the generated output you’ll receive.  It will enable admins to create prompt templates, choose how they want to ‘ground’ the prompts in Salesforce data, and activate for users quickly and easily. Prompt builder is to Build, test, and deploy generative AI prompts for your users.

• Skills Builder

Grant access to generative AI.

• Model Builder

It provides customers with the flexibility to select their own AI models. It has the ability to select one of Salesforce’s proprietary large language models, or one of their preferred partners, including Anthropic, Cohere, Databricks, Google Cloud’s Vertex IX, or OpenAI.

4. Data Cloud-Triggered Flow

Now with a Data Cloud embedded in the Einstein 1 platform, we can power automation with dynamic data from Data Cloud – real-time data, and data from various different systems.

Data cloud triggered Flow launches when the Data Cloud data model object (DMO) or calculated insight object (CIO) conditions are met.

5. Data Graphs

Data Graphs enable you to visualize the relationships between data model objects (DMOs), even going several layers deep. It is similar to the Schema Builder, you can trace the related fields and rearrange the relationships in a drag-and-drop manner, to ensure that the correct field data will be included in an AI application.

This will create a dynamic set of data points to provide further instruction to the LLM.

6. Tenets of Trusted, Ethical & Humane Al

Salesforce has advocated their Tenets of Trusted, Ethical & Humane Al that guide all of their innovations, designed to keep the trust between Salesforce and their customers, and customer companies and their customers. Salesforce created leadership roles in the ethics space before most other companies considered the need to place leaders in roles with these responsibilities.

7. Einstein for Developers

Now Finally Einstein for Salesforce Developers is available as beta. This extension helps developers to develop the Salesforce Platform with the help of Einstein AI. The Einstein for Developers Extensions are available in beta now, this extension is built using Salesforce’s global CodeGen large language model. 

8. New Industry Cloud: Life Sciences Cloud

A new cloud was added to Salesforce Industries, designed for the life sciences sector, with a specific architecture to help get these organizations up and running faster with the Salesforce platform.

9. Most Sustainable Dreamforce Ever

In order to help other organizations meet sustainability goals, Salesforce brought Net Zero Cloud to the market. To practice what Salesforce preaches, Salesforce has made a conscious effort to make Dreamforce, a large-scale  AI event ever, as environmentally friendly as possible, claiming it to be the most sustainable Dreamforce ever.

10. Salesforce AI-Power to Create 18 Million Jobs by 2028 (IDC Report)

The reports published by IDC take a look into the crystal ball of the future – what impact Salesforce could potentially have.

This edition’s report contains two stand-out figures:

• Revenue Impact (revenue generated), a $2.02 trillion net gain from 2022–2028.
• Employment Impact (worldwide jobs generated), from 2022–2028, an estimated 18 million jobs will potentially be created globally, with a net gain of 11.6 million employees.

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