Salesforce AI Cloud is the complete, trusted AI solution purpose-built for CRM. It is a pricing bundle that integrates Einstein, Data Cloud, Tableau, Slack, Flow, and MuleSoft to deliver secure, open generative AI grounded in your real-time customer data, enabling businesses to supercharge customer experiences, and the productivity of their teams.
What is AI Cloud?
Included in AI Cloud is the brand new Einstein GPT Trust Layer, which sets a new industry standard for trusted AI in the enterprise – offering the benefits of generative AI without requiring customers to question the privacy and security of their sensitive customer data at risk.
Einstein GPT Trust Layer helps to prevent LLMs from retaining sensitive customer data. This separation of sensitive data from the LLM will help customers to maintain the data governance controls
AI Cloud has infused trusted AI across every Salesforce product to help companies access generative AI and deliver trusted, AI-created content across every sales, service, marketing, commerce, and IT interaction, at a hyper-scale.
How is AI Cloud protecting customer data used to fuel generative AI prompts?
The Einstein GPT Trust Layer is a novel approach to delivering generative AI that enterprises can trust.
Generative AI across every Salesforce Application
Salesforce is bringing trusted generative AI to its every product. See more about Salesforce’s trusted, open, and business-ready features of the products.
- Sales GPT: Dynamically generate sales tasks like composing personalized emails, scheduling meetings, and preparing for the next interaction.
- Service GPT: Auto-generate personalized agent responses grounded in trusted CRM data (Service Replies). Auto-generate case wrap-up summaries (Work Summaries). Summarize support interactions to save time and create knowledge articles from past case notes and details.
- Marketing GPT: It Dynamically generates personalized content to engage with customers and prospects across email, mobile, web, and advertising. etc.
- Commerce GPT: Generate new or updated editable recommended product descriptions through the tonal and demographic-targeted prompt.
- Slack GPT: Deliver AI-powered customer insights in Slack like smart summaries of sales opportunities and surface end users’ actions like updating knowledge articles.
- Apex GPT: Improve developer productivity with Salesforce Research’s proprietary Large Language Model by using an AI chat assistant to generate code and ask questions for languages like Apex.
- Tableau GPT: Interact with data in a conversational interface. It generates conversational insights and visualizations from a natural language question.
Use cases for AI Cloud
AI Cloud unlocks trusted generative AI around the customer. It will enable sales reps to quickly auto-generate personalized emails tailored to their customer’s needs, and service teams can auto-generate personalized agent chat replies and case summaries.
Marketers can auto-generate personalized content to engage customers and prospects across email, mobile, web, and advertising, and commerce teams can auto-generate insights and recommendations to deliver customized commerce experiences at every step of the buyer’s journey. Developers can auto-generate code, predict potential bugs in code and suggest fixes.
Start your business transformation with AI Cloud. Connect with us at salesforce@cloudely.com to receive expert guidance.
