Salesforce Agentforce Training: Build Intelligent Agents on the Einstein 1 Platform

Description

Starts: Monday, May 25, 2026 |  Duration: 10 Days  |  Format: Live Virtual (Zoom)  |  Schedule: Monday–Friday, 7:00 PM – 8:30 PM IST 1.5 Hours/Day  |  Fee: $200 USD

Salesforce is moving beyond traditional CRM automation into the era of intelligent, autonomous AI. With Agentforce, you can build agents that reason through tasks, take action inside your Salesforce org, and collaborate with humans across Sales, Service, Marketing, and Operations — without constant manual oversight.

This 10-day instructor-led Salesforce Agentforce training program is designed for Salesforce professionals who want to go beyond the basics. You’ll design, build, and deploy real AI agents using the Einstein 1 Platform — in a live sandbox environment, with a real instructor, across two focused working weeks.

What is Agentforce?

Agentforce is Salesforce’s native platform for building and managing autonomous AI agents. Unlike traditional chatbots or scripted automations, Agentforce agents can reason through multi-step tasks, take actions inside your Salesforce org, and operate within guardrails you define, all powered by Einstein AI on the Einstein 1 Platform and grounded in your own CRM data.

Agentforce agents can handle tasks across Sales Cloud, Service Cloud, and beyond. From qualifying leads and resolving service cases to triggering downstream automations, without needing a rule for every scenario. They understand context, act on it, and know when to hand off to a human.

Course Objectives

By the end of this Agentforce training program, you will be able to:

• Understand Agentforce architecture and its role within the Einstein 1 ecosystem
• Design AI agents that perform contextual, autonomous tasks inside Salesforce
• Integrate agents with Copilot, Flow, Apex, and Data Cloud
• Configure external API interactions and enable agent reasoning
• Deploy, govern, secure, and monitor intelligent agents at scale
• Apply Vibe Coding principles and MCP Server integration inside Agentforce Studio

Who This Training Is For

This is an intermediate-to-advanced program. To get the most out of it, you should have:

• Experience with Salesforce Admin or Developer tools
• Working knowledge of Apex, Flows, and Lightning Components
• A basic understanding of LLMs and AI concepts
• Access to a Salesforce Developer Org or Sandbox with Einstein 1 enabled

If you’re a certified Salesforce Admin or Developer looking to add AI agent expertise to your skillset, this program is built for you. Module 1 covers CRM and Salesforce foundations to align the cohort before the Agentforce-specific content begins.

Agentforce Training Curriculum: 8 Modules Over 10 Days

Module 1: CRM & Salesforce Foundations

We start by establishing the Salesforce mental model so that everything that follows has a real org to land in.

• Introduction to CRM concepts
• Salesforce Developer Account setup
• Overview of Salesforce Cloud capabilities
• Introduction to the Salesforce Einstein Platform
• Einstein AI capabilities across Sales, Service & Platform

Module 2: Salesforce AI & Generative AI Fundamentals

Understand what’s powering Agentforce under the hood — so you can design agents that work with the technology, not against it.

• Salesforce AI fundamentals
• Generative AI basics & architecture
• NLP foundations
• Understanding Large Language Models (LLMs)
• When to use LLMs vs predictive models

Module 3: Einstein Trust Layer & AI Governance

Build responsibly from day one. This module covers how Salesforce keeps your data safe while enabling powerful AI — critical for any enterprise deployment.

• Ethical considerations in AI
• Data fundamentals & governance
• Dynamic Grounding & Retrieval
• Data Masking and PII protection
• Toxicity scoring, safe responses, Audit Trail & Zero Data Retention Policy (ZDRP)

Module 4: Prompt Builder (Einstein Prompt Studio)

Prompts are the interface between your business logic and the LLM. Learn to write, test, and version them like a professional.

• Introduction to Prompt Builder
• Field Generation Prompts & Flex Template Prompts
• Creating prompts for data extraction
• Using org data dynamically in prompts
• Versioning & testing prompts

Module 5: Agentforce Fundamentals (Hands-On Lab)

This is where you build your first agent. The architecture becomes real — topics, actions, conversation orchestration — all configured in your sandbox org.

• Introduction to Agentforce & architecture
• Standard Agents vs Custom Agents
• Topics & Standard Actions
• Hands-on: Build your first Agent
• Conversation orchestration basics

Module 6: Standard & Custom Agent Development (Hands-On Lab)

The most technical module. You’ll extend agents with Flow-based and Apex-based custom apex-based custom actions, handle errors, resolve entities, and apply security best practices.

Using Standard Actions

• Build a custom agent with standard actions
• Test agent behaviour using Topics & Prompt Builder

Using Custom Actions (Flow-Based)

• Designing Flow Actions for Agentforce
• Invoking flows from agent topics
• Error handling & retry strategies

Using Custom Actions (Apex-Based)

• Apex Action development for agents
• Passing & processing context
• Entity resolution
• Security best practices for Apex-driven actions

Module 7: Agentforce Deployment

Getting an agent working in sandbox is one thing. Getting it live on a website or portal — securely, with monitoring — is another. This module covers both.

• Deploy agents on websites
• Web SDK fundamentals
• Embedding agents into portals & digital experiences
• Public vs authenticated access considerations
• Monitoring usage & analytics

Module 8: Agentforce Vibe Coding & Agentforce Studio

The frontier of Agentforce development. Learn Vibe Coding principles, connect MCP Servers to your agents, and explore what Agentforce Studio makes possible.

• Introduction to Vibe Coding
• MCP Servers and Agentforce integration
• Agentforce Studio overview
• Best practices for agentic solutions

Agentforce Training Program Details at a Glance

• Duration: 10 days (Monday to Friday 7:00 PM – 8:30 PM, weekends and public holidays off)
• Daily time commitment: 1.5 hours per day
• Delivery: Live instructor-led virtual sessions via Zoom
• Fee: $199 USD (one flat fee, no hidden costs)
• What to bring: A Salesforce Developer Org or Sandbox with Einstein 1 enabled
• Included: Lab access, live Q&A, and all Agentforce training resources to refer after the course

What Our Learners Say

“Coming in with Salesforce admin experience but no AI background, I was nervous. By Module 5 I had my first agent running in sandbox. The Prompt Builder session alone was worth the entire fee.”
— Rajesh K., Salesforce Admin, Financial Services

“The Apex-based custom actions module changed how I think about agent design. Two weeks after finishing, I had a production agent handling case triage that my team had been trying to automate for months.”
— Dan M., Salesforce Developer, SaaS

“The Einstein Trust Layer module is something you won’t find covered this thoroughly anywhere else. For anyone deploying agents in a regulated industry, that session alone justifies the enrolment.”
— Sarah C., CRM Architect, Healthcare

Frequently Asked Questions

What is Agentforce?

Agentforce is Salesforce’s platform for building and managing autonomous AI agents that operate inside your Salesforce environment. Unlike a chatbot that follows a script, Agentforce agents can reason through tasks, take multi-step actions — like querying records, sending emails, or updating opportunities — and do so within guardrails you define. They’re powered by Einstein AI on the Einstein 1 Platform and grounded in your own CRM data.

Do I need prior Salesforce or coding experience to join?

Yes — this is an intermediate-to-advanced program. Participants should have experience with Salesforce Admin or Developer tools, working knowledge of Apex, Flows, and Lightning Components, and a basic understanding of LLMs and AI concepts. Module 1 covers CRM and Salesforce foundations to get everyone aligned before the AI content begins.

How long is the course and how is it delivered?

The program runs for 10 weekdays — Monday through Friday, with weekends off. Each day is 2 hours of live instructor-led instruction delivered via Zoom. That’s 20 hours of focused, interactive learning spread across two working weeks.

What does the program cost?

The full Salesforce Agentforce training program is $200 USD. That covers all 8 modules, live Zoom sessions, hands-on lab access, and all course materials and Agentforce training resources.

What tools or access do I need before starting?

You’ll need a Salesforce Developer Org or Sandbox with Einstein 1 enabled. Module 1 walks through the Salesforce Developer Account setup, so you’ll be ready for hands-on lab work by Module 2. A stable internet connection and Zoom access is all else required.

How is Agentforce different from Einstein Bots?

Einstein Bots were rule-based and required explicit decision trees. Agentforce agents use large language models to reason dynamically — they interpret open-ended inputs, decide which actions to take, and respond contextually based on your Salesforce data. You’ll cover this distinction directly in Module 2 and see it demonstrated hands-on in Module 5.

What is Vibe Coding and why is it in the curriculum?

Vibe Coding is an emerging approach to building agentic solutions through natural language-driven development, often paired with MCP (Model Context Protocol) Servers. Module 8 introduces these concepts inside Agentforce Studio. It’s included because professionals who understand this layer will have a real edge in the next wave of Salesforce AI development.

Is this Salesforce Agentforce training available online?

Yes — this is a fully online program. All sessions are delivered live via Zoom, Monday through Friday, for 10 days. There’s no in-person component, making it accessible wherever you are.

Ready to build your first Agentforce agent? Enrol today for $200 and join the next cohort of Salesforce professionals building intelligent agents on the Einstein 1 Platform.