Refund Policy
Last Updated: 20th Sep, 2025
At Cloudely Inc, we value your commitment to our Digital Transformation Services, online training programs and Konfeeg services. To maintain the integrity of our offerings, we follow a strict no-refund policy.
Training Programs
- All payments made for online training courses are non-refundable.
- Training materials, once accessed or delivered, cannot be “returned,” hence refunds are not possible.
- Our trainers, content creators, and platform costs are allocated in advance to ensure quality delivery, making refunds financially unfeasible.
ERP & Integration Services
- Fees for ERP setup, SMS/WhatsApp integrations, and payment gateway activations are non-refundable once services are provisioned or activated.
- These services involve third-party costs and resource commitments from day one.
Transfers & Substitutions
- Instead of refunds, we may allow you to:
- Transfer your training seat to another participant(referred by you) before the program starts.
- Request a program reschedule (subject to availability of the next batch and approval).
- ERP service fees are not transferable once provisioned.
Exceptional Circumstances
Refunds may only be considered in rare cases such as:
- Duplicate payments made due to technical errors.
- Transaction failures where services were not delivered.
In such cases, please write to hello@cloudely.com, within 7 working days of the payment.
Agreement
By enrolling in our programs or using our ERP services, you acknowledge and agree to this no-refund policy.